Terms

MadamVonTrinket’s is a boutique, artisan jewelry business by owner and jewelry designer Mrs. Mel Tinsley and is based out of the Leavenworth, Kansas area. (USA)

Each and every step of the process is handled by maker Mel Tinsley personally, from conversing with customers, photographing jewelry, creating each piece from scratch, through to wrapping and shipping each and every package. Each piece is an original handcrafted in her Leavenworth, Kansas studio and is 100% American Made. Nothing is mass produced, nor factory created.

Because this is truly a one-woman business, MadamVonTrinket’s does not offer wholesale discounts. The prices are NOT padded or exaggerated, keeping them affordable pieces of wearable art.

ORDER TIME

Our company handcrafts all products within 5 to 7 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 5 to 7 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:
READY

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

How to Keep Your Jewelry Looking Great:
Store your jewelry in an air-tight container (i.e. jewelry box, plastic bag, etc.)
Shine with soft cloth or scrub it gently with dish soap and a soft bristled tooth brush and
rinse with warm water.
Do not wear while showering, during physical exertion, or when applying makeup or perfume.
If cared for properly, your jewelry will last a long time.
Keep out of reach of small children.
By its very nature, handmade jewelry is going to be inherently more delicate than something mass-manufactured. It’s important to always apply the “last on; first off” rule meaning put your jewelry on last when getting ready and take it off first.

Your product(s) can be damaged if:
*Dropped
*Too much pressure is applied to the jewelry
*You put it in your pocket or purse

Size chart
Please use our size chart to prevent errors in ordering.

https://madamvontrinkets.com/chart/

Custom orders
We always love creating new products from scratch.
Please contact us for a quote.

https://madamvontrinkets.com/contact/

Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING

PLEASE NOTIFY US *BEFORE* PLACING AN ORDER IF THIS IS A TIME-SENSITIVE ORDER.

Once your order ships, you will receive an email notification. All orders are shipped First Class Mail.

____ PACKAGES TO THE US ____
Domestic packages ship First Class and take an average of 3-5 days to arrive but can be more or less depending on time of year. All items ship with Tracking. If a package is returned/undeliverable due to a buyer providing an incorrect address, buyer is responsible for paying additional shipping charges required to reship package.

____PACKAGES OUTSIDE THE US____
First Class Air International and typically takes 10-21 business days to arrive depending on customs. Tracking should work for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland but not all packages will give complete route info.

____ CUSTOMS FORMS & FEES ____
Federal law requires that I identify and value items shipping internationally on a customs form. Items will be listed appropriately and for the cost paid (less S&H.) Any taxes, fees, or surcharges incurred are the sole responsibility of the buyer.

I SHIP FROM A BUSINESS ACCOUNT AND CANNOT MARK ORDERS AS GIFTS ON CUSTOMS FORMS. MARKING MERCHANDISE AS “GIFT” IS MAIL FRAUD AND ILLEGAL UNDER UNITED STATES FEDERAL LAW.

Packages that are returned due to unpaid customs fees and/or taxes must be claimed by the buyer within 5 days of return or will be considered abandoned and no refund will be given. Buyer is responsible for paying the additional shipping charges required to reship returned packages.

____ LOST OR DAMAGED PACKAGES ____
If tracking shows delivered, but buyer cannot locate package there is nothing more I can do from this end. Buyer will need to contact their local post office for additional information on specifics of delivery. Often the local branch and/or mail carrier can help locate the misplaced package.

The USPS requires lost or damage claims on domestic packages to be made within 60 days of shipping: For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

https://www.usps.com/help/claims.htm

After 60 days, there is nothing that I can do for lost and/or damaged packages.

Cost calculations
*We do our best to apply fair shipping costs to each order.

* We offer free shipping on all orders over $25.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives damaged.

Additional non-returnable items:
* Gift cards

___LATE OR MISSING REFUNDS___
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at madamvontrinket@yahoo.com

___SALE ITEMS___
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

___SHIPPING___
To return your product, you should mail your product to:

1400 Columbia Ave. Leavenworth, KS 66048

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

ALLERGEN CONCERNS

Nickel is a very common allergy affecting a large percentage of the population. Tibetan Silver is a metal alloy that does contain traces of nickel, as well as copper. If you know that you have an allergy to nickel, I recommend wearing your jewelry over your clothing- never on your bare chest! I also recommend shopping around and finding a quality chain to accommodate your pendant to ensure you choose a metal that will keep your skin happy and healthy.

My Tree of Life pendants are made with silver or gold plated copper. If you’re only allergic to nickel, they are not a concern. My key pendants, however, are brass-plated nickel.